Refund policy
At Revalline, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.
Return Window Customers may request a return within 30 days of receiving their order.
Return Conditions To be eligible for a return:
- The item must be unworn and unused.
- The item must be in its original condition.
- Original tags must remain attached.
- The item should be returned in its original packaging where applicable.
- Proof of purchase or order details must be provided.
How to Request a Return To request a return, please contact our customer service team through the contact information on our Contact Us page, or email [email protected]. Include your order number and the reason for the return.
Return Shipping Unless the item is damaged, defective, incorrect, or otherwise approved by Revalline, the customer is responsible for the return shipping cost.
Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photographs of the item so that we can assist you.
Refunds Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
Non-Returnable Items Items that are clearly identified as non-returnable on the product page, gift cards, and other applicable excluded items are not eligible for return.
Contact For questions regarding returns or refunds, please contact Revalline through our Contact Us page or email us at [email protected].